Legal
Delivery
This page describes delivery and handoff options available in the Empire Kreatives ordering product for business cards in Malawi. Version 1.0.0, effective date 2026-07-25. See also Refunds & reprints.
1. Area served
Empire Kreatives serves customers in Malawi, with product options focused on Lilongwe urban delivery and other handoff methods listed below.
2. Options in the product
- Lilongwe urban delivery — delivery within Lilongwe urban areas as arranged for your order.
- Nationwide courier — courier handoff outside the Lilongwe urban option. Rates and coverage are confirmed at order time.
- Arrange via WhatsApp — coordinate delivery or other handoff details with Empire via WhatsApp (+265 999 559 146).
Empire Kreatives does not offer customer collection from a published walk-in address, and does not describe any principal business address as a public collection point. Do not assume collection is available unless Empire Kreatives separately agrees a collection location for that specific order.
3. Operating arrangements
- Monday–Friday: 08:00–17:00
- Saturday: by arrangement
- Sunday: by arrangement
Delivery or other arrangements may be made through WhatsApp +265 999 559 146.
4. Express service
Express is available with Lilongwe urban delivery in the product. When selected, an express surcharge is calculated and shown in the authoritative Empire total at checkout. Express relates to faster production plus Lilongwe urban delivery timing; exact timing windows for a given order may vary and will be confirmed if needed. Do not treat non-express orders as 24-hour completion or delivery promises.
5. Estimates
Standard delivery and production times are estimates and should be confirmed for each order. Delays can occur due to print capacity, incorrect addresses, failed contact, or courier events. Empire does not promise completion or delivery within 24 hours for non-express orders.
6. Failed delivery
If delivery fails because we could not reach you, the address was inaccessible, or nobody was available, one failed-delivery rearrangement is included. Further delivery attempts may attract an additional delivery charge.
7. Address and contact errors
You are responsible for accurate delivery address, phone, and notes. The customer is responsible for additional costs caused by an incorrect, incomplete, or unreachable delivery address or phone number (including redelivery and/or reprint where needed).
8. Damaged or missing parcels
Report damage or loss promptly — see Refunds & reprints.